Continental will customize your service contract to meet your specific needs. Our full service management contract includes:
Continental will develop an annual budget for the property. We will advise owners when major forthcoming repairs and indicate which repairs are reimbursable per terms of the lease.
Our management team handles all billing services. We will invoice tenants separately for maintenance items not covered in the lease or for special work. Our staff completes all operating expense reconciliations.
We process all invoices for the property and generate payments.
Continental will streamline payments and other accounting functions.
Our in-house collections team ensures timely collection of all past due rents. When necessary, we begin prompt eviction processes and follow the account through the legal process.
We process all lease abstracts and maintain all lease files. We will provide tenants with written notification of rent increases, lease amendments, lease extensions, and other issues related to leases. Our legal department can prepare these documents upon request.
We calculate actual operating expenses for tenants according to the terms of individual leases.
Continental provides the support you need to improve operational efficiencies.
Regular building and property inspections are conducted to monitor vendor performance, ensure compliance with all property rules and regulations, and note property conditions. A formal property inspection program will note and address all deficiencies and plans for corrective action.
We receive all fire monitoring calls and establish procedures for their prompt response.
Continental offers in-house maintenance and we maintain preferred customer status with contractors. For routine and preventative maintenance items such as elevators, HVAC, parking lot sweeping, snow plowing, and trash removal. You and your tenants benefit from prompt service and affordable labor.
We provide your tenants with an easy and convenient way to request services online-from electrical, to plumbing, to security needs. Then may also contact us via email, fax, or telephone. We maintain a 24-hour emergency number, so your tenants can always reach us when they need to.
We closely monitor utility invoices to ensure that tenants are paying direct, when possible. We handle utility management and bills for vacant spaces. We also check for irregularities in utility consumption.
Continental has the expertise and contacts to manage all of your improvements.
We visit the properties on a regular basis and maintain courteous rapport with all tenants, making sure their needs are being met and their business location is as pleasing as possible.
Our relationship with property owners can be as simple as monthly discussions or as detailed as weekly leasing, collection, occupancy, and property condition reports. We work with you to determine the best management style for your needs and objections.